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🚒 Featured job: Local shipping agency is hiring a Customer Experience Associate
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🚒 Featured job: Local shipping agency is hiring a Customer Experience Associate

Full-time, on-site in Port-of-Spain

Kerry Peters's avatar
Melissa Mitchell's avatar
Kerry Peters
and
Melissa Mitchell
Apr 02, 2025

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🚒 Featured job: Local shipping agency is hiring a Customer Experience Associate
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Job Details

  • Date posted: Apr 2, 2025

  • Application deadline: Apr 9, 2025

  • Job type: Full time

  • Location: Port-of-Spain

  • Reports to: CEO

  • Salary: Not disclosed by employer

  • *TT$5,000 - $6,000/month is ShortlistHR’s estimated salary for this role based on similar roles in our database


Quick take: A small, local shipping Agency is seeking a Customer Experience Associate to manage customer interactions related to import and export processes, ensuring timely cargo handling and documentation.

The big picture: The role requires strong coordination with carriers, port authorities, customs brokers and other stakeholders to facilitate smooth logistics operations while delivering exceptional customer service and ensuring compliance with shipping and customs regulations.

Want more jobs like this? ShortlistHR delivers salary-transparent roles and expert career adviceβ€”straight to your inbox.

Why it matters: In this role, you'll serve as the main point of contact for customer inquiries regarding shipments, providing timely updates and resolving issues whilst ensuring all documentation meets regulatory requirements.

Go deeper: This position requires excellent communication skills, attention to detail, and strong organisational abilities. In this role, you will:

  • Serve as the main point of contact for customer inquiries regarding shipments

  • Provide timely updates to customers on shipment status, delays or any required documentation

  • Address and resolve customer issues or escalate as necessary

  • Prepare invoices for approval to be sent to clients

  • Liaise with carriers, port authorities, customs brokers and other stakeholders

  • Monitor shipment schedules, tracking and documentation

  • Prepare and verify import/export documentation

  • Maintain detailed records of shipments, transactions and customer interactions

  • Utilise the Asycuda system to process shipments

Details: Ideal candidates will embody professional rigour and commitment to exceptional standards. This position requires:

Essential:

  • Strong customer service skills with a proactive approach to problem-solving

  • Excellent organisational and administrative skills, with attention to detail

  • Ability to multitask, prioritise work and meet deadlines in a fast-paced environment

  • Proficiency in Microsoft Word and Excel

  • Strong communication skills (verbal and written)

Desirable:

  • Experience in shipping/logistics/customer service

  • Experience using the Asycuda system

  • Knowledge of customs and shipping laws in Trinidad and Tobago

  • Familiarity with logistics and freight forwarding processes

What the company brings to the table:

  • Opportunity to work directly with the management team in a small business environment

  • Ability to make a real impact on company operations and customer satisfaction

  • Strong reputation in the shipping and logistics industry

  • Professional development in international trade and customs procedures

  • Collaborative work environment


How to apply

Email your resume with contact info to jobs@shortlisthr.co by April 9, 2025.

Apply now

Want more jobs like this? ShortlistHR delivers salary-transparent roles and expert career adviceβ€”straight to your inbox.

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🚒 Featured job: Local shipping agency is hiring a Customer Experience Associate
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Discussion about this post

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[850 jobs] Vacancies at RBC, Hyperworks Petroleum, BRIX Hotel, bpTT, SuperPharm, Hadco Group, and more (May 23)
Including major hiring across multiple sectors, plus a consultancy opportunity at ILO
May 23 β€’ 
Kerry Peters
 and 
Melissa Mitchell
4

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ShortlistHR
[850 jobs] Vacancies at RBC, Hyperworks Petroleum, BRIX Hotel, bpTT, SuperPharm, Hadco Group, and more (May 23)
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1
Trinidad and Tobago jobs: 670 vacancies at Unicomer, CUNA Insurance, Caribbean Airlines, Guardian Group, TTPS, and more (Mar 28)
Including C-Suite positions at CARPHA, NCRHA and UWI, plus a graduate trainee programme at BECM and consultancy opportunities across the region
Mar 28 β€’ 
Kerry Peters
 and 
Melissa Mitchell
5

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ShortlistHR
Trinidad and Tobago jobs: 670 vacancies at Unicomer, CUNA Insurance, Caribbean Airlines, Guardian Group, TTPS, and more (Mar 28)
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[New jobs]: 392 roles at Port Authority, PTSC, First Citizens, Hyatt Regency, UWI, and more (Jan 16)
Including 85 fresh openings across all sectors, graduate engineering internships at Point Lisas Nitrogen, plus consultancy opportunities at the UN and…
Jan 16 β€’ 
Kerry Peters
 and 
Melissa Mitchell
5

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ShortlistHR
[New jobs]: 392 roles at Port Authority, PTSC, First Citizens, Hyatt Regency, UWI, and more (Jan 16)
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