🚢 Featured job: Local shipping agency is hiring a Customer Experience Associate
Full-time, on-site in Port-of-Spain
Job Details
Date posted: Apr 2, 2025
Application deadline: Accepting applications until role is filled
Job type: Full time
Location: Port-of-Spain
Reports to: CEO
Salary: Not disclosed by employer
*TT$5,000 - $6,000/month is ShortlistHR’s estimated salary for this role based on similar roles in our database
Quick take: A small, local shipping Agency is seeking a Customer Experience Associate to manage customer interactions related to import and export processes, ensuring timely cargo handling and documentation.
The big picture: The role requires strong coordination with carriers, port authorities, customs brokers and other stakeholders to facilitate smooth logistics operations while delivering exceptional customer service and ensuring compliance with shipping and customs regulations.
Why it matters: In this role, you'll serve as the main point of contact for customer inquiries regarding shipments, providing timely updates and resolving issues whilst ensuring all documentation meets regulatory requirements.
Go deeper: This position requires excellent communication skills, attention to detail, and strong organisational abilities. In this role, you will:
Serve as the main point of contact for customer inquiries regarding shipments
Provide timely updates to customers on shipment status, delays or any required documentation
Address and resolve customer issues or escalate as necessary
Prepare invoices for approval to be sent to clients
Liaise with carriers, port authorities, customs brokers and other stakeholders
Monitor shipment schedules, tracking and documentation
Prepare and verify import/export documentation
Maintain detailed records of shipments, transactions and customer interactions
Utilise the Asycuda system to process shipments
Details: Ideal candidates will embody professional rigour and commitment to exceptional standards. This position requires:
Essential:
Strong customer service skills with a proactive approach to problem-solving
Excellent organisational and administrative skills, with attention to detail
Ability to multitask, prioritise work and meet deadlines in a fast-paced environment
Proficiency in Microsoft Word and Excel
Strong communication skills (verbal and written)
Desirable:
Experience in shipping/logistics/customer service
Experience using the Asycuda system
Knowledge of customs and shipping laws in Trinidad and Tobago
Familiarity with logistics and freight forwarding processes
What the company brings to the table:
Opportunity to work directly with the management team in a small business environment
Ability to make a real impact on company operations and customer satisfaction
Strong reputation in the shipping and logistics industry
Professional development in international trade and customs procedures
Collaborative work environment
How to apply
Email your resume with contact info to jobs@shortlisthr.co by April 9, 2025.
